Steamboat Ski Resort creates new guest services position
Steamboat Springs — Jeff Daniels has been named the new director of guest services, overseeing all guest services, Ambassador and service excellence programs for Steamboat Ski and Resort Corp.
Daniels has been with the resort in Steamboat Central Reservations since 2000, serving as the manager of Central Reservations since 2005.
“We pride ourselves on providing the best customer service in the industry, and Jeff has been at the forefront of that movement, making it a seamless fit for him to direct our guest services department,” said Jim Schneider, Ski Corp.‘s vice president of skier services, in a news release.
Guest services director is a newly created position at the resort, and in that role, Daniels will manage the Ambassador program during summer and winter as well as the Service Excellence program and oversee the Summer Bike Park and summer activities and businesses.
“Steamboat has welcomed me into their ranks, and I look forward to sharing that welcoming western hospitality with our guests,” Daniels said in a news release.
Daniels brings a long history of guest experience management and leadership to his new role with more than 25 years of knowledge in the travel, sales, guest services and transportation industries.
He is also active member in the Steamboat community, as a Steamboat Springs Chamber Resort Association board member from 2013 to 2014 and as a member of the Marketing Committee since 2005, serving as chairperson in 2013-14. Daniels also served on the board of directors and marketing committee for Emerald Mountain School.
Daniels resides in Steamboat with his wife and two children.
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