During this time of COVID-19, what changes have you made to stay open, still do business and connect with customers?

We’ve pivoted so many times in the past few months that it’s difficult to keep track. On March 17 we launched Mountain Tap To-Go, offering our full menu of food and craft beer for pick up and delivery. In addition to our regular offerings, we introduced half-baked take-and-bake pizza kits, family meal bundles and an order-in-advance Friday Happy Hour beer delivery service. Now that we are open for limited in-house seating, we are continuing our takeout options while focusing on a streamlined in-house experience, with ample space for social distancing and even more stringent sanitation practices.

Have you discovered any silver linings during this crisis?

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Adaptation has always been the key to survival. We are a small organization and our agility is an advantage. In adversity there is always opportunity to learn, to grow and to do things differently. We are learning just how efficient we can be, and our employees are working together as a team, stronger than ever before. We’ve really developed our to-go business, and although it alone does not make for a sustainable business model, we see it as an asset going into winter, when our seating is more limited with no patio.

What is the best customer experience you’ve had or feedback you’ve received since this crisis began?

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We’ve received lots of thanks for staying open throughout the down time. People seemed to really appreciate little tastes of normalcy in the form of a wood-fired pizza or sip of local beer. One of our most fun and picture-worthy experiences was when one of our favorite regulars purchased 30 crowlers — a 32-ounce aluminum growler — that she doorstep delivered to 30 of her friends.

How can the community support you at this time?

Now that our patio and airy dining room are open for in-house seating, we hope the community will come in and dine with us if they feel safe doing so. We ask the community to adhere to all the health regulations that we must follow in order to ensure we can stay open. And if you’re part of a vulnerable population or you’re not feeling well, we’re here for you with takeout options.

What are you doing to support the community at this time?

We’ve continued our Token Tuesdays throughout the closure by allowing guests to tell us where we should donate $1 for every to-go order, every day of the week. Now that we’re open, we’re excited to return to our usual Token Tuesday format, which will allow us to raise more money for and better promote our beneficiaries.

Where can we find your most current offerings and updates?

Visit mountaintapbrewery.com, Facebook.com/mountaintapbrewery or instagram.com/mountaintapbrewery.

Sophie Dingle is a contributing writer for the Steamboat Pilot & Today. She can be reached through the editor.