Concierge emergency care arrives in Steamboat
Independent emergency room offers full emergency care with five-star
Written By Lauren Glendenning
Brought to you by Steamboat Emergency Center
In a resort town where medical emergencies can really get in the way of
outdoor recreation time, the amount of time it takes to get in and out of
an emergency room is a serious matter.
Nobody wants to spend half a day or longer in a waiting room. With more
and more medical care options popping up across the country, patients now
have emergency care choices.
Steamboat Springs will now have three options — an urgent care, a 24-hour
hospital emergency room, and the newest option, The Steamboat Emergency
Center, a 24-hour emergency room option open every day of the year.
Here are some of the things to consider when choosing the care facility
that¹s right for you.
The regulatory nature of hospitals is what motivated Dr. Dallas Bailes, a
board-certified emergency medicine physician, to open an independent,
freestanding emergency center. He said the average time to be seen by a
physician is less than 5 minutes at the Steamboat Emergency Center.
“We literally found every inefficiency we could identify and fixed them,”
Bailes said. “We¹re trying not to waste your time and we empathize with
patients that emergency care can be a frustrating experience.”
Another way the Steamboat Emergency Center will save time is in radiology.
The facility is contracting with a company called Synergy, which provides
24/7 readings within 30 minutes.
Five-star concierge care
The Steamboat Emergency Center facility has nine patient beds, catscan and
X-ray machines, a trauma resuscitation room, pediatric room and an
In a freestanding emergency room such as the Steamboat Emergency Center,
Bailes said the main difference is the concierge-type care.
“What we aim to provide is compassionate emergency care in a concierge
delivery model where you don¹t feel like you¹re just a number or a
nuisance,” Bailes said. “Everyone who comes into an emergency room either
has an emergency, or thinks they have an emergency. If I can give someone
peace of mind quickly, and not ruin their vacation or afternoon by keeping
them forever, that¹s what makes me happy as a physician.”
Upfront costs, no surprises
The costs in an urgent care facility are almost always cheaper than an emergency room, due to the level of services offered and the types of emergencies treated. Steamboat Emergency Center accepts ALL commercial insurance, and will bill your insurance companies for an emergency room visit, just like any ER, Bailes said. Anyone can come in and go through the same initial process of a complimentary medical screening to determine whether or not you have an emergency. If you do not have medical emergency, you will not be charged for the medical screening and will leave with a treatment plan. If you do need emergency medical attention, you will receive a clear understanding of your upfront costs, no surprises. “With doctors and hospitals, upfront costs just don’t happen,” he said. “We’ll do it upfront. And we’ll work with you to develop payment plans.”
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