Best Plumber: Perfect Slope Plumbing & Heating, Inc.
Scan through the review section of Perfect Slope Plumbing & Heating, Inc.’s Facebook page and praise for their service quickly percolates to the surface. That service is why owner Clay Custer was voted this year’s Best Plumber — that and his love of his work and his attention to detail.
“I love my job,” he says. “It’s something different, every day. I love being able to meet people’s needs and kind of be the hero.”
Born and raised in Steamboat Springs, Custer worked across northern Colorado while completing his certification as a master plumber and putting himself through business school.
“I started plumbing with a big company from Denver and built One Steamboat Place, start to finish,” he says.
But with the economic downturn of 2008, he relocated to Vail, where he spent two years building the Ritz-Carlton; then, in 2010, he relocated to Denver to work for RK Mechanical, Inc.
He spent six-and-a-half years with RK, during which time he earned his master plumber license, plumbing contractor license and associates degree in business administration. In April 2015, he resigned and returned home to Steamboat to open Perfect Slope.
After only a few months in business here, Custer won second place in 2015’s Best of the Boat polling, before winning the title outright this year. While he didn’t expect to win, he attributes this year’s award — as well as the success of his business — to customer service and a constant quest for perfection.
“I have a heart for the people,” he says. “When people don’t have hot water, and they’ve got kids that need to get ready for school, I go out of my way to fix it that night. I think that’s what sets me apart. I’m not in it for the money so much as to help. What it boils down to is that ‘Perfect Slope’; I just strive for perfection. Some people can argue and say there’s no such thing, but I disagree.”
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In an effort to make Steamboat Springs Transit buses safer and more accessible, solar-powered lighting in bus shelters and a GPS-triggered automatic voice system that will announce stops in English and Spanish are being implemented.